Terms of sale

Society: charlie dans les étoiles
SAS with capital of €10,000
Number Siret :
Head office: 12 rue Turgot Paris 75009, France.
Email address: contact @ charliedanslesetoiles.com

General conditions of sale for products sold on www.charliedanslesetoiles.com

These general conditions of sale (the “General Conditions”) apply to all orders placed with the company “charlie dans les étoiles” by non-commercial individuals (the “Customer”).

The company “charlie dans les étoiles” reserves the right to modify the General Conditions at any time.

 

Object

The purpose of the General Conditions is to define the rights and obligations of the parties in the context of the online sale of products from the company “charlie dans les étoiles”.

 

Order

The General Conditions can be read directly on the website www.charliedanslesetoiles.com

The General Conditions govern the sale of products on the day the order is placed by the customer.

Ordering a product offered for sale on the website of the company “charlie dans les étoiles” implies full acceptance of the General Conditions of which the Customer acknowledges having read prior to his order.

 

Placing an order

The Customer can place his order with the company “charlie dans les étoiles” via the internet at any time.

The ordering process is as follows:

– create your basket by selecting the desired products with the options of colors, sizes, quantity;

– validate your basket;

– identify yourself either by entering your strictly personal email address and password, or by creating your customer account;

– indicate the delivery method chosen;

– finally, select the chosen payment method.

Once the payment method has been chosen, the Customer must pay for his order on the secure interface, which will firmly and definitively formalize the sales contract which binds him to the company “charlie dans les étoiles”. The online provision of the bank card number and the final validation of the order by the Customer will constitute proof of the order.

and payable amounts for the products selected in the order.

Order confirmation 

An email is automatically sent to the customer to confirm the order has been taken. 

Order tracking 

The Customer can consult the status of their order at any time by consulting the “MY ACCOUNT” section on the website www.charliedanslesetoiles.com. This tracking allows the Customer to know the processing status of their order. The Customer can at any time contact “charlie dans les étoiles” customer service by e-mail (charlie@charliedanslesetoiles.com) to be informed of the progress of their order. 

Proof of order 

The computerized records of the company “Charlie dans les étoiles” will be considered as proof of communications, orders and payments made between the parties. The archiving of purchase orders and invoices is carried out by “charlie dans les étoiles” on a reliable and durable medium that can be produced as proof. In all cases, we recommend that you keep a copy, on durable media, of all documents relating to your order. 

Product availability 

The company “charlie dans les étoiles” undertakes to honor orders received only within the limits of available stocks. If the Product(s) are not available, the company “charlie dans les étoiles” undertakes to inform the Customer as quickly as possible. Availability may vary in the same day depending on the level of sales. The company “Charlie dans les étoiles” updates availability very frequently, but cannot be held responsible if the stock is no longer the same as that indicated. 

Price 

Prices are indicated in euros, all taxes included, and are only applicable on the date validation of the order is sent by the Customer. The prices do not take into account delivery costs or any promotional offers indicated before final validation of the order. The prices take into account the French VAT applicable on the day of the order and any change in the legal VAT rate will be automatically reflected in the price of the products presented on the site, on the date stipulated by the implementing decree. However, prices cannot be modified once the Customer's order has been placed. For all orders placed abroad, the customer is responsible for checking the possibilities of importing the products ordered with regard to the law of the country of delivery. We recommend contacting the Customs Service for more information. 

Payment 

The Customer can pay for their order online by bank card (Carte Bleue, Visa, Eurocard-Mastercard, American Express and E-carte bleue), by Paypal. The Customer guarantees the company “charlie dans les étoiles” that he has the authorizations possibly necessary to use the payment method chosen by him, when validating the order form. The debit of purchases from the customer's account is made at the time of processing the order. The company “charlie dans les étoiles” implements all necessary means to ensure the security and confidentiality of data transmitted online. The transaction is carried out via stripe, which alone has the banking information provided on the site at the time of payment. The company “Charlie dans les étoiles” reserves the right to suspend all order management and delivery in the event of refusal of authorization for payment by credit card from officially accredited organizations or in the event of non-payment. The company “charlie dans les étoiles” reserves the right to refuse to make a delivery or to honor an order from a Customer who has not fully or partially paid a previous order or with whom a dispute of payment would be being administered. 

Bill 

The order form that the Customer establishes online or the order confirmation sent by email to the Customer by the company “charlie dans les étoiles” does not serve as an invoice. The Customer has the original invoice in his online account. The invoice is not attached to the package. The company “Charlie dans les étoiles” keeps an electronic copy of each invoice. 

Transfer of ownership 

The company “charlie dans les étoiles” remains the owner of the Products delivered until their full payment by the Customer. The above provisions do not prevent, upon delivery of the Products, the transfer to the Customer of the risks of loss or deterioration of the Products subject to retention of title as well as the damage that they could cause. 

Delivery 

The customer is delivered by tracked letter or colissimo in France, internationally delivery is done through a company offering an express delivery service. The products are delivered to the address indicated by the Customer on the order form. The Customer must verify the completeness and conformity of the information he provides to the company “charlie dans les étoiles”. The latter cannot be held responsible for possible entry errors and the consequences in terms of delay or delivery error. In this context, all costs incurred for reshipping the order will be entirely the responsibility of the Customer. Deliveries are made Monday to Friday, except public holidays. 

Shipping times 

Orders placed online via the site www.charliedanslesetoiles.com are collected every day from Monday to Friday, except public holidays. The company “charlie dans les étoiles” does its utmost to process and ship the same day any order placed before 10 a.m., however the processing and preparation time for an order can be extended and last between 1 and 2 working days. An email is automatically sent to the Customer when the Products are shipped provided that the email address indicated in the registration form does not contain an error. 

Transport times

Transport times depend on the carrier chosen by the Customer and the place of delivery. The company “charlie dans les étoiles” informs Customers for information purposes of the deadlines announced to it by the chosen carrier. An estimate of the amount of shipping costs is calculated according to the country of delivery before validation of the basket and are definitively confirmed according to the mode of transport and the delivery destination chosen, before final validation of the order. Means of delivery in mainland France. 

Conditioning 

The products are packaged in such a way as to comply with current transport standards, and to ensure optimal protection of the products during delivery. In the event of a return of a product, if the product returns damaged due to insufficient quality packaging, the company "charlie dans les étoiles" may decide to only partially reimburse the product or to refuse to reimburse it in the event of a impossibility of resale as is. Delivery delays linked to the carrier In the event of a delivery delay compared to the deadlines announced above, the Customer may contact Customer Service so that a search for the package can be carried out. If the package is found, it will be sent back immediately to the Customer's home. In the event that the package is not found, the Customer may then request the return of the same product (subject to its availability), at the expense of the company “charlie dans les étoiles”, or reimbursement of the amount paid. The company “Charlie dans les étoiles” declines all responsibility in the event of excessive delivery times attributable to postal services or carriers. 

Right of withdrawal and product returns 

In accordance with the provisions of the Consumer Code, the Customer benefits from a right of withdrawal which he can exercise within 14 days following receipt of his order. To exercise this right, he must within this period either (i) return the withdrawal form available at the bottom of the General Terms and Conditions, or (ii) make any unambiguous declaration indicating his intention to return the product to us (email to be sent to contact@ charliedanslesetoiles.com). The notification of exercise of the right of withdrawal must be accompanied by the products concerned.

The customer must return the Product(s), at his own expense (unless the product has a defect or manufacturing defect), to the address mentioned below and on the withdrawal form at the latest within 14 days following communication. of his decision to retract.The products must be returned under the same shipping conditions either by Colissimo or Lettre Suivie or relay point. The Customer also has the possibility of choosing the carrier of his choice to the extent that monitoring can be done in order to have proof of this return. You can return our products to us in the Charlie Dans Les Etoiles showroom located in the 9th (by appointment - just contact us by email at vania@charliedanslesetoiles.com).

The company “charlie dans les étoiles” must reimburse the Customer, including the delivery costs linked to the initial order (the shipping costs of the initial order will be refunded with the returned item in the only case where there was only one item in the initial order. If the customer has ordered multiple items and does not return the entire order, shipping costs will not be refunded.)

The order will be refunded no later than 14 days from the date on which “charlie dans les étoiles” actually collected the Product.Reimbursement will be made by bank transfer to the card used to pay the initial invoice. 

CUSTOMER FEEDBACK

Charlie dans les étoiles
12 rue Turgot
75009 Paris,
France.

Returned products must be intact, in perfect resalable condition, in their original packaging. They must not have been worn or used. Any product that is damaged, incomplete, or whose original packaging is damaged will not be refunded. 

Nominative data 

The personal data of the Customer’s employees are processed by the company “charlie dans les étoiles” as part of: order management;the delivery of products;the receipt of promotional offers for products or services similar to those offered by charlie dans les étoiles. personal data for the period strictly necessary to achieve the purposes referred to above. 

charlie dans les étoiles transfers data to its partners and service providers as part of the execution of the General Conditions, in particular for the processing of orders and the delivery of products.In accordance with Law No. 78-17 of January 6, 1978 relating to data processing, files and freedoms, the Customer has the right to access, modify, rectify and delete data concerning him, whether he can exercise by writing to the address www.charliedanslesetoiles.com, indicating his name, first name, address. 

Territoriality and applicable law 

Sales of products from the company “Charlie dans les étoiles” are subject to French law. To the extent permitted by applicable law, any dispute relating to the existence, interpretation, execution or breach of the contract concluded between Charlie dans les Étoiles and the Client, even in the event of multiple defendants, will be, to the extent permitted by applicable law, lack of amicable agreement, the exclusive jurisdiction of the courts of Paris. – Article L211-4 of the Consumer Code: The seller is required to deliver goods in conformity with the contract and is liable for any lack of conformity existing at the time of delivery. He is also liable for defects in conformity resulting from the packaging, assembly instructions or installation when this has been his responsibility by the contract or has been carried out under his responsibility. 

– Article L211-5 of the Consumer Code: To comply with the contract, the property must: 1° Be suitable for the use usually expected of similar goods and, where applicable: – correspond to the description given by the seller and possess the qualities that the seller presented to the buyer in the form of a sample or model; – present the qualities that a buyer can legitimately expect having regard to the public declarations made by the seller, by the producer or by his representative, in particular in advertising or labeling; 2° Or present the characteristics defined by mutual agreement by the parties or be suitable for any special use sought by the buyer, brought to the attention of the seller and which the latter has accepted. 

– Article L211-9 of the Consumer Code: In the event of a lack of conformity, the buyer chooses between repair and replacement of the goods. However, the seller may not proceed according to the buyer's choice if this choice results in a cost that is clearly disproportionate with regard to the other method, taking into account the value of the goods or the importance of the defect. He is then required to proceed, unless impossible, according to the method not chosen by the buyer. 

– Article L211-10 of the Consumer Code: If repair and replacement of the goods are impossible, the buyer may return the goods and have the price refunded. The same faculty is open to him: 

1° If the solution requested, proposed or agreed pursuant to article L. 211-9 cannot be implemented within one month following the buyer's complaint; 

2° Or if this solution cannot be done without major inconvenience for him given the nature of the property and the use he is seeking. 

However, the sale cannot be canceled if the lack of conformity is minor.  

– Article L211-12 of the Consumer Code: The action resulting from the lack of conformity is prescribed two years from the delivery of the goods. 

– Article 1648 paragraph 1 of the Civil Code: Action resulting from redhibitory defects must be brought by the purchaser within two years from the discovery of the defect. Product return :Withdrawal form To be printed and returned duly completed within the legal deadline I, the undersigned, declare to cancel the order below:

- Order number:..............................

- Date of the order :............................................ 

- Customer's first and last name: .........................................

- Reason for return: ......................................................... ........

Done on: .... /.... /....... at .............................

....................

Signature :  

 

To return in the package: 
charlie dans les étoiles
12 rue Turgot
Paris 75009, France